JellyBlue Official Website › Contact
ContactContact JellyBlue Support: Which Line Handles Which Question
For tracking, address changes and refunds on a JellyBlue order, call order support on +1 (302) 200-3480 with your order ID, or write to [email protected].
For corrections to this website, privacy or press, write to [email protected], Monday to Friday, 9am to 5pm ET. That inbox cannot see orders. New orders are placed through the order button.
Every way to reach the JellyBlue desk
Two teams, two addresses and one rule: the order ID opens every door.
Order support by phone
+1 (302) 200-3480. Tracking, address changes, cancellations and refunds. Have the order ID ready.
Order support by email
[email protected]. Put the order ID in the subject line so the message is matched to the order at once.
Website team
[email protected]. Pages, typos, privacy and press. This inbox cannot see orders.
Office
222 Broadway, Suite 1901, New York, NY 10038, USA. The New York office of Gojellyblue; returns go to a different address.
Returns address
270 Lafayette Street, Suite 1203, New York, NY 10012, USA. Full name, email and order ID inside the parcel, tracked postage.
Website team hours
Mon–Fri 9:00am–5:00pm ET at [email protected]. Keep the order email: it holds the order ID every other route asks for.
Which JellyBlue contact handles which question
Eight common questions and the fastest route for each.
| Your question | Who to contact | Have ready |
|---|---|---|
| Where is my parcel? | Order support, +1 (302) 200-3480 | Order ID |
| I need to change the delivery address | Order support by phone, as soon as possible | Order ID, the new address |
| I want a refund | Order support, +1 (302) 200-3480 | Order ID, purchase date |
| A bottle arrived damaged or with a broken seal | Order support, [email protected] | Order ID, a photo, the lot from the base |
| I want to place a new order | The order page on this website | Your choice of two, three or six bottles |
| There is a mistake on a page | Website team, [email protected] | The page address and the line |
| A privacy question or request | Website team, [email protected] | The email you wrote from |
| A press or partnership enquiry | Website team, [email protected] | Your name and outlet |
Order support handles what happens after an order. The website team handles this website.
Claiming a JellyBlue refund in four steps
The whole route, from the first call to the money on the card. The full terms are on the refund policy page.
Call with the order ID
Ring +1 (302) 200-3480 within 60 days of the purchase date and ask for a refund. Order support confirms what to send back.
Pack the return
Put your full name, the email used at checkout and the order ID inside the parcel, so the return is matched to the order.
Post it tracked
Send it to 270 Lafayette Street, Suite 1203, New York, NY 10012, USA. Return postage is paid by the buyer; tracking proves the date it arrived.
Wait for the credit
The refund is issued 3 to 5 business days after the return is credited, then takes 5 to 10 days to show on the card.
What to have ready before you contact JellyBlue support
Six things that turn a long call into a short one.
The order ID
From the order email. Every route asks for it first.
The checkout email
The address you used to pay, so the order can be found if the ID is lost.
The purchase date
The 60-day refund window starts on this date, not on delivery.
The lot from the base
For a question about a bottle. The current run is JEL-26/GO-5083.
A photo, if something is wrong
A broken seal, a short count or gummies fused after hot transit.
Your full name
It goes inside any return parcel with the email and the order ID.
Write to the JellyBlue website team
For corrections, privacy and press. Answered within working hours.
How the JellyBlue website team handles a correction
Three steps from your email to a corrected page.
Checked against the bottle
A reported error is checked against the label artwork, the seller’s order page or the cited study, whichever the figure came from.
Fixed on the page
The correction is made on the page itself, not in a note at the foot, and the review date moves forward.
Answered by email
You receive a reply saying what was changed, or why the figure stands, with the source it was checked against.
Who answers at each stage of a JellyBlue order
Five stages of an order and the contact that owns each one.
- Before you buy
This website and the order page
Every page here, the pack prices with the date they were read, and the order button that opens the seller’s secure checkout.
- Day 0
The order email
Sent by the checkout when you pay. It carries the order ID and the purchase date that starts the 60-day window. Keep it.
- In transit
Order support
Tracking arrives in the order email. For a late parcel or an address change, call +1 (302) 200-3480.
- On arrival
You, then order support
Check the seal, the count and the lot. A damaged seal or a short count goes to order support with a photo.
- Up to day 60
Order support and the returns address
A refund starts with a call, then a tracked parcel to 270 Lafayette Street, Suite 1203, New York, NY 10012, USA.
Common JellyBlue order problems, and the fix for each
Six things that go wrong with parcels in general, and the quickest route to putting each one right.
The parcel has not moved
Open the tracking link in the order email first. If it has stalled, call +1 (302) 200-3480 with the order ID and the courier’s last scan.
The address was wrong
Call order support the same day. A change is easiest before dispatch, so the sooner the call, the likelier the fix.
The seal is broken
Do not use that bottle; the label says so. Photograph the seal and the lot on the base, then write to [email protected].
The gummies have fused
Heat in transit can soften a gummy. Photograph the bottle and the lot and send them to order support with the order ID.
The wrong pack arrived
Count the bottles against the order email and call with both numbers. Keep every bottle until order support replies.
The order email never came
Check the spam folder for the checkout’s email. If it is not there, call order support with the checkout email address and the day you paid.
The distributor named on the JellyBlue label
Every bottle names a company and an address. Here is how it fits with the contacts above.
The label carries its own contact block, headed DISTRIBUTED BY. It names Gex Corporation LLP, PO Box 12730, Ogden, UT 84404, with the phone number +1 (507) 448-8190 and the email [email protected].
For an order placed through this website, start with order support: it holds the order record, the purchase date and the tracking. The distributor block is the reference printed on every bottle, whoever sold it, and the email it lists is the same address order support answers.
Contacting JellyBlue: frequently asked questions
Can I order JellyBlue by phone?
Orders are placed through the order button on this website, which opens the seller’s secure checkout. The phone line, +1 (302) 200-3480, is for tracking, changes and refunds once an order exists.
Why can the website email not help with my JellyBlue order?
[email protected] is the inbox for this website’s pages: corrections, privacy requests and press. It has no access to orders. Order support at [email protected] or +1 (302) 200-3480 can see them.
What do I need before I call JellyBlue order support?
The order ID from the order email, the email address used at checkout, and your full name. For a question about a bottle, add the lot from its base.
Where do I send a JellyBlue return?
To 270 Lafayette Street, Suite 1203, New York, NY 10012, USA. Put your full name, email and order ID inside the parcel, use a tracked service, and call order support first so the return is expected.
Does JellyBlue order support answer questions before I buy?
Order support is set up for orders that already exist: tracking, changes and refunds. Questions about the gummy itself are answered on this website, from the FAQ to the supplement facts page.
Why does JellyBlue list two New York addresses?
222 Broadway, Suite 1901, New York, NY 10038, USA is the office of Gojellyblue. Returns go to 270 Lafayette Street, Suite 1203, New York, NY 10012, USA. Send a return to the Lafayette Street address, with the order ID inside, so it is credited to your order.
When is the JellyBlue website team available?
Mon–Fri 9:00am–5:00pm ET, by email at [email protected]. Messages sent outside those hours wait for the next working day.
Ready to order JellyBlue?
Orders go through the order page and the seller’s secure checkout. Order support takes over once the order email arrives.
Two, three or six bottles · free US shipping on three and six · 60 days from the day you pay
Order JellyBlue On The Official WebsiteOne gummy a day · 30 to a bottle · lot JEL-26/GO-5083
