JellyBlue Official Website › Guarantee
The guaranteeThe JellyBlue 60-Day Guarantee: How It Works And How To Claim
Every JellyBlue order placed on this website has 60 days from the purchase date to ask for a refund.
To claim, call +1 (302) 200-3480 with the order ID, then post the bottles to the New York returns address with your full name, email and order ID, by a tracked service you pay for. The refund is issued 3 to 5 business days after the return is credited.
The JellyBlue guarantee terms at a glance
Eight lines cover the whole guarantee. Everything below explains them.
How to claim a JellyBlue refund, step by step
Five steps. The first two take a few minutes; the rest is the post.
Find the order email
It carries the order ID and the purchase date. The claim is counted from that date.
Call the phone line
Call +1 (302) 200-3480 with the order ID and say you want to use the guarantee. The website email cannot see orders.
Pack the return
Put the bottles in a parcel with a note giving your full name, your email and the order ID.
Post it, tracked
Send it to 270 Lafayette Street, Suite 1203, New York, NY 10012 by a tracked service. The buyer pays the return postage.
Watch for the refund
It is issued 3 to 5 business days after the return is credited, then takes 5 to 10 days to show on the card.
How the 60-day window meets each JellyBlue pack
The window is the same length for every pack; the supply is not.
- Day 0
The clock starts
You pay. The 60-day clock starts on the purchase date, not on delivery.
- In transit
Transit counts
The parcel ships from the US. Transit time sits inside the window, not beside it, so the first gummy is taken a few days after day 0.
- Day 21–42
Most buyers report
The usual wait this desk publishes for a first report.
- Day 60
The last day to claim
The window closes. On a six-bottle order about two bottles have been used and four are still sealed.
- Day 180
The last gummy of six bottles
A six-bottle order runs out, roughly four months after the window closed.
| Pack | Runs out around | Bottles sealed on day 60 | Window covers |
|---|---|---|---|
| 2 Bottles | day 60 | about none | the whole order |
| 3 Bottles | day 90 | about one | two bottles of use |
| 6 Bottles | day 180 | about four | two bottles of use |
Estimates at one gummy a day. The first gummy follows delivery, so a few days of the window pass before it.
The JellyBlue guarantee in four numbers
The four figures a buyer needs to plan a claim.
What the JellyBlue guarantee is, and is not
Ten plain lines, five on each side.
What it is
- A purchase policy: a way to get your money back on an order
- Counted from the day you pay, so it is easy to date
- Available on every pack, two, three or six bottles
- Handled by a person on the phone, with your order ID
- Backed by a written return address and refund timing
What it is not
- A medical promise: no result is guaranteed, and results vary
- A cover for orders placed on other websites or marketplaces
- Something the website email can process, since it cannot see orders
- Free return postage: the buyer pays and should use tracking
- Open-ended: after day 60 the window has closed
Timing a JellyBlue claim against the usual wait
The window is long enough to cover the usual wait, with time to spare.
Most buyers on this desk report between day 21 and day 42. That leaves roughly three to five weeks inside the window after the usual wait, which is time to decide without rushing. The results timeline lists when each of the eight named buyers reported.
A simple plan
- Write the purchase date on the first bottle's lid.
- Take one gummy a day, as the label directs.
- Around day 42, decide whether to carry on.
- If not, call before day 60 with the order ID, while the window is open.
Transit sits inside the window, so a slow parcel shortens the time you have with the gummy. The purchase date in the order email is the one that counts.
Questions to settle before returning JellyBlue
Three points the written terms leave for the phone call.
Opened bottles
The terms this desk holds give the window, the return address and the refund timing. They do not say whether an opened bottle is credited in full, so ask on the phone before you post anything.
The credit date
The refund is issued 3 to 5 business days after the return is credited. Tracked postage is what shows when the parcel arrived.
A longer window
The 60 days apply unless the seller's order page prints a longer window on the day you buy. If it does, the longer window is the one to use.
The paperwork that makes a JellyBlue claim quick
Four pieces of paper, and each one answers a question the claim will raise.
The order email
The order ID and the purchase date, in one place. Star it or print it the day it arrives.
The lot on the base
The current run reads JEL-26/GO-5083. Noting it ties the bottles you return to the order you placed.
A note of the call
The date you called and the name of the person you spoke to. It dates the claim inside the window.
The postage receipt
Tracked postage proves when the return reached 270 Lafayette Street, Suite 1203. The 3 to 5 business-day refund clock runs from the day it is credited.
Five mistakes that slow a JellyBlue refund
Each of these adds days, and the last one can cost the claim.
Writing to the website email
[email protected] handles pages and corrections and cannot see orders. Claims go to the phone line.
Posting to the office
The office at 222 Broadway, Suite 1901 is not the returns address. Returns go to 270 Lafayette Street, Suite 1203.
Leaving out the note
A parcel without your full name, email and order ID has to be matched by hand before it can be credited.
Sending it untracked
Without tracking there is no proof of when the return arrived, and a return has to arrive before it can be credited and refunded.
Waiting for day 59
The window closes on day 60 from purchase. Calling a week or two before leaves room for questions.
JellyBlue guarantee questions
The window, the claim, the postage and the timing.
How long is the JellyBlue guarantee?
How do I claim the JellyBlue guarantee?
Who pays for returning JellyBlue?
When does the JellyBlue refund arrive?
Does the JellyBlue guarantee start on delivery?
Can I claim the JellyBlue guarantee by email?
Does the JellyBlue guarantee cover every pack?
Is the JellyBlue guarantee a promise of results?
What if my JellyBlue parcel is lost in transit?
The written JellyBlue refund terms
Where the full wording lives.
Everything above is the guarantee in practice. The formal terms, including what the return mail must carry, are on the refund policy page, and the shipping page covers the outbound parcel.
More on the JellyBlue guarantee
Order JellyBlue with 60 days to decide
Every pack comes with 60 days from purchase to ask for a refund, claimed by phone with your order ID.
Two, three or six bottles · free US shipping on three and six · 60 days from the day you pay
Order JellyBlue On The Official WebsiteOne gummy a day · 30 to a bottle · lot JEL-26/GO-5083